Game crash loading into festivity island

Hello, my game crashes when loading into festivity island and so my character is stuck in limbo. Can you check the problem? Thanks,

Server Azena
Character Chiyae

Hey there @GLfanboy Welcome to the Lost Ark forum!

Please log out and close the game while I relocate your character to try and fix this issue! Let me know when you do so.

Hi Fanduh! My game is closed, thanks for the fast response!

@GLfanboy I’ve now relocated your character, next please follow the steps in this link for verifying game file integrity on Steam to prevent issues like this one from happening again:

After the process is done log back into the game and check if everything looks good!

See you in Arkesia!