Game crashed and i'm locked out of EUW into South America

I was playing Lost Ark normally then the game crashed and i got locked out of Lost Ark into South America.

first some details:

  • I am from France, installed the game from France and always been playing from France for close to 200h
  • I did all the troubleshooting on the server and did not work

I tried the following and bypassed the issue but it’s not a long term solution:

  • When my friend in France connects with my Steam account, he can connect to my characters in EUW and not locked in South America
  • When I use a VPN i am not locked in South America and can connect in EUW.

I don’t know why in my computer when i desactivate my vpn I can’t connect to EUW knwoing that the game has all authorizations for Firewall, even when I repair files and all it doesn’t work.

Thank you in advance for your help

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Are you at Bouygues Telecom?

Yes I am Bouygues Telecom

We are a handful in your situation, no clue what to do for now. Hope we get a fix soon

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Thank you for your answer wishing for the best I uninstalled and reinstalled the game just in case

Let us know if anything works!

Hi @Iceemoon

Welcome to the Lost Ark Forum!

I’m sorry for the server locked problem you are getting in the game.

Thanks for share the information about it. @Jagg

Regarding to this problem, I would like to share this post and reply made by Roxx that is gathering information about this problem to help you with it.

Here is the link:

Hope this information help you! :wolf:

Hi all here is an update. I waited for the maintenance i uninstalled the game and steam and reinstalled it again and everything worked

Hi again @Iceemoon

Thank you for you reply!

I’m glad that after you waited for the maintenance and uninstalled Lost Ark and Steam and reinstalled it again, everything worked again! :smiley:

Please let me know if you need help with something else.

Hope you have a nice day and see you in Arkesia! :wolf:

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