Hi! Was doing Valtan Normal Gate 1 just before reset today and my game crashed at x11 HP. My game froze and never recovered (I waited it out a bit because sometimes it just stutters). Game closed and when I got back, Gate 1 was finished by my team and I can’t re-enter. I didn’t get rewards at all.
I was just wondering if I can get a re-entry ticket similar to what we get during Guardian Raids and Argos. You can check my account, it happened around 5 hours before weekly reset. Details:
Thank you for taking the time to reach out to us, I’m so sorry to hear that you were disconnected at Valtan gate 1.
I understand how frustrating can be this situation. Currently, we don’t have a way to re-grant daily or weekly entries to content manually. Our team is aware of this and they are working hard on solving it. I apologize for the inconvenience. If there is any update about this matter I’ll be letting you know.
This is dumb. Why not just make it the same as Guardian raids where it considers it cleared once you open the chest/harvest the soul? I lost a weekly Argos run to this before too.
Or make it so that the game doesn’t close when you drop connection for half a second… or make it so the game doesn’t take literally 5 minutes to boot up.
This happens literally everyday to lots of people. Why isn’t there a system to grant re-entry when you don’t get your weekly clear?
Account enters Raid → Account was disconnected when cleared (no rewards) → Issue ticket
It’s not like we’re asking for free mats. We just wanna do it right every week. Don’t get me wrong, Valtan is fun and it just sucks that I’m now behind 1 week because of something I cannot control.
Keep getting booted from the game constantly now since yesterday, same error message everytime. Everybody stops moving, no lag, my character can be moved then the same message. Happened twice last night with our Valtan raid - what is this ridiculous error message?
Same issue here, game kicked me out with the error code (second time ever, first was yesterday) when Valtan was at ghost phase. Boot took long enough that they finished it and I got no loot but the game says I did and won’t let me in.
I have the Same problem as Zaf > Game crashed at Valtan HM 1st stage and when i came back i wasn’t eligible to take rewards, Not eligible to do Gate 1 again and not Eligible to enter gate 2 .
Wow, can’t believe this issue is still in the game. Game crashed again at G1 for my Bard Alt now. Locked out of G1 and G2 for the week with no rewards.
I am sorry to hear you are experiencing an issue similar to the one on this thread but I heavily suggest against replying on top of older posts in order to avoid having yours overlooked and also due to the fact several patches have been applied since this post was last replied to, possibly addressing the initial issue and even if yours seems similar, it may not be the same.
I am sorry to hear about your lost entry and therefore the reward based on getting disconnected during a run but please bear in mind we do not provide re-entry tickets in cases not caused by a verified server crash or outage.
We’ve set up a system that will automatically reissue entries in scenarios caused by a verified server crash or outage within 48 hours. That is to say, if the system does not reissue your entry ticket automatically on this occasion, we will not be able to do so manually. You can read on how we handle these scenarios here.
Note the system counts any entries as consumed whether or not these are completed runs. This means if you started a Gate 1, it will be considered consumed and not allow access to Gate 1 again and Gate 2 will not be accessible given Gate 1 was not completed.
