Game crashed, lost loot and entry?

[Chelo]

Vykas G1 normal mode done, all good. G2 hard mode two of us got disconnected before the boss died. We reconnected but no loot for me, don’t know about the other guy. Then the game decided i lost my entry to G3 too. What is this?

[YiYi]

Hello traveler @Chelo

We are glad to have you here with us. I’m sorry to hear about this situation with your lost ticket on G2 Hard Mode, I know how frustrating this can be. We have a system that handles this issue, as we are unable to manually grant any re entry tickets.

Please read this post for the full information about this:

Update to Timed and Ticketed Content Lockouts

Heroes of Arkesia, We know how frustrating it is for players to be locked out of timed or ticketed activities when a game server unexpectedly crashes or loses stability. As a few players may have already seen, in an effort to help improve these less than ideal experiences we now have a system in place that will re-grant access to activities in-game that have weekly lockout timers, utilize tickets, or consume a daily bonus (Aura of Resonance) when a game server crash or outage occurs during play…

A few key points I wish to highlight:

• The current system will only allow for access to be re-granted for players who experience a verified crash or outage issue on the game server side; this will not cover local internet issues or other potential causes of disconnects.
• Receiving your replacement weekly entry may not be immediate — delivery could take up to a day, and the appropriate ticket will be delivered to your in-game mailbox when it arrives.

I hope you understand. See you on the lands of Arkesia