Character Name: Mokämokä
Server: Azena
Region: NA East
I was doing Valtan gate 1 and my game crashed mid fight. When I re-logged I did not get any rewards and could not proceed to gate 2. I did not get any ticket in my mail.
Please help!
Hello there @kim.delapenia Welcome to the Lost Ark forum!
Sorry to hear you lost your entry ticket to the Valtan Legion Raid.
In cases of crashes and disconnects, we don’t have a way to re-grant daily or weekly entries to content manually, we have a system that allows for access to be re-granted for players who experience a verified crash or outage issue on the game server side; this will not cover local internet issues or other potential causes of disconnects.
If determined this was a server-side issue, the delivery of the replacement ticket could take up to a day, and the appropriate ticket will be delivered to your in-game mailbox when it arrives.
You can read more about this in the Update to Timed and Ticketed Content Lockouts official post.
Hope this information helps!