Game crashed mid Valtan fight now I cannot go back in


Character Name: Mokämokä
Server: Azena
Region: NA East

I was doing Valtan gate 1 and my game crashed mid fight. When I re-logged I did not get any rewards and could not proceed to gate 2. I did not get any ticket in my mail.
Please help!

Hello there @kim.delapenia Welcome to the Lost Ark forum!

Sorry to hear you lost your entry ticket to the Valtan Legion Raid.

In cases of crashes and disconnects, we don’t have a way to re-grant daily or weekly entries to content manually, we have a system that allows for access to be re-granted for players who experience a verified crash or outage issue on the game server side; this will not cover local internet issues or other potential causes of disconnects.

If determined this was a server-side issue, the delivery of the replacement ticket could take up to a day, and the appropriate ticket will be delivered to your in-game mailbox when it arrives.

You can read more about this in the Update to Timed and Ticketed Content Lockouts official post.

Hope this information helps!