Game crashes only during PvP

Game Support English Support
1

After the July 5th update my game crashes ONLY during PvP.

Not specifically 3v3, comp or normal, but also the capture events and gvg.

I have a beefy machine and fiber internet.

I can do all other content without issue, it’s specifically PvP.

No error message, the game just crashes to desktop.

Already verified integrity of game files, made sure EAC was installed
reset 3d settings and all the things listed on support

2

Hello @lyrotik,

I’m really glad to see you are here at the forums and hope you can enjoy your time here and at the game as well!

I’m sorry you’re having issues with the PvP, in this case I can recommend you to reach us via chat using the following link: Contact Us | Amazon Games to create a support ticket and review your case deeply.

Please make sure to have the DxDiag ready once you reach support, you can pull it following this steps:

DxDiag report:

  • Go to Windows Start search bar and type dxdiag.
  • Click on dxdiag.exe.
  • When green progress bar goes away, select Save All Information and save the file to their desktop.

If you need further assistance in any other issue please don’t hesitate in reaching us again!

Cheers!