Just wanted to let “the team” know that the “update” Roxx talked about earlier did not work. EUC still suffering major Dcs in all raids. Including 6!!! players at the same time during Valtan. About 10 mins ago.
We’re sorry that you are having this experience with the disconnects during raids.
Our team is working on the issue to improve our players experience during raids , I truly apologize for the inconvenience this caused you and the other players involved.
We have a system that allows for access to be re-granted for players who experience a verified crash or outage issue on the game server side; this will not cover local internet issues or other potential causes of disconnects.
If determined this was a server-side issue, the delivery of the replacement ticket could take up to a day, the appropriate ticket will be delivered to your in-game mailbox when it arrives. We cannot guarantee that a ticket will be sent in 100% of cases of disconnects.
Also please submit your feedback on our Game and feedback section for our specialized team , opinions like yours help us improve our products and the quality of service we offer our customers.
We appreciate your comments, they are always welcome.
Since this week’s maintenance (on monday) I’ve noticed more frequent disconnects for me personally than previously. Also, my game has crashed for the first time ever. It just closes down completely, not a disconnect and no error. I know you’re working on it, but wanted to add my experience.