after maintenance every time when I go to sail mode my game crash, just in sail mode, maps or dugeons are normal.
I can’t travel to Yorn(tier 2 quest) cause this…
anyone else with this problem?
Hello @1LowiN , welcome to our forums!
I’m sorry to hear about this issue with your game, before we start working on a solution I wanna know if you have done any sort of troubleshooting so I can take that into consideration?
I’ll be waiting!
Yes, I tried and didn’t work
verify the file integrity from Steam
I change to D9/D11 and graphics low
Understood, while I continue to research for a solution please try this:
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Repair Easy Anti cheat ( Open Lost Ark Application in your Steam library and go to Settings → Manage → Browse Local Files > Open the AntiCheat Folder > Run the EasyAntiCheat_Setup executable file > Repair.
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Relaunch the game.
Let me know if the issue persist after these steps!
still the same
Would you mind contacting us via a live channel whenever you are available please? We need some personal information from you which is why we cannot handle it on a public forum.
You can reach us using the following link:
Contact Us | Amazon Games
Support for Amazon Games. Read support articles or get game & account help from Amazon Games support reps.
This issue seems to be something really specific which we don’t have “troubleshooting steps” and I do believe requesting an escalation with our developers might be the best option.
I do want to thank you for your understanding and patience.
Feel free to refer my colleagues to this forum post. I hope this helps, feel free to tag me if you need anything else.
Best of lucks and I wish you have an amazing week!