Game crashing in sail mode

after maintenance every time when I go to sail mode my game crash, just in sail mode, maps or dugeons are normal.

I can’t travel to Yorn(tier 2 quest) cause this…

anyone else with this problem?

Hello @1LowiN , welcome to our forums!

I’m sorry to hear about this issue with your game, before we start working on a solution I wanna know if you have done any sort of troubleshooting so I can take that into consideration?

I’ll be waiting!


Yes, I tried and didn’t work

verify the file integrity from Steam
I change to D9/D11 and graphics low

Understood, while I continue to research for a solution please try this:

  • Repair Easy Anti cheat ( Open Lost Ark Application in your Steam library and go to Settings → Manage → Browse Local Files > Open the AntiCheat Folder > Run the EasyAntiCheat_Setup executable file > Repair.

  • Relaunch the game.

Let me know if the issue persist after these steps!


still the same

Would you mind contacting us via a live channel whenever you are available please? We need some personal information from you which is why we cannot handle it on a public forum.

You can reach us using the following link:

Amazon Games

Contact Us | Amazon Games

Support for Amazon Games. Read support articles or get game & account help from Amazon Games support reps.

This issue seems to be something really specific which we don’t have “troubleshooting steps” and I do believe requesting an escalation with our developers might be the best option.

I do want to thank you for your understanding and patience.

Feel free to refer my colleagues to this forum post. I hope this helps, feel free to tag me if you need anything else.

Best of lucks and I wish you have an amazing week!