Game crashing on character selection or subsequent load page


Almost every time I attempt to play the game crashes on the character selection screen. On the rare occasion I am able to select my character the game crashes whilst loading

I have checked and my pc meets the system requirements, Updated all drives and used steam to verify the integrity of the game file

Any help that can be given will be greatly appreciated

Thank you

Hello @stuie663,

Welcome to the Lost Ark forum, I’m really glad to see you are here at the forums and hope you can enjoy your time here and at the game as well!

I’m really sorry about the issue you’re having with the game crash, since you’ve completed a few steps already I can recommend you to do the following:

  • Completely uninstall and reinstall game if not resolved after an Integrity Check.

Please complete this and test the game, in case the issue is still happening I can recommend you to reach us via chat using the following link: Contact Us | Amazon Games

Please make sure to have the DxDiag ready once you reach support, you can pull it following this steps:

DxDiag report:

Go to Windows Start search bar and type dxdiag.
Click on dxdiag.exe.
When green progress bar goes away, select Save All Information and save the file to their desktop.

Hope you can solve the issue with the troubleshooting and have if you need more assistance please don’t hesitate in reaching us again!