As tittle, is there anyway I get the ticket back?
Thanks
Hey there @Mmabb!
Sorry to know you had issues when entering a Boss Rush.
In this case, we don’t have a way to re-grant daily or weekly entries to content manually, we have a system that takes care of this type of situations.
The current system will only allow for access to be re-granted for players who experience a verified crash or outage issue on the game server side; This will not cover local internet issues or other potential causes of disconnects.
If this was in fact due to a server-side issue, the delivery of the replacement ticket could take up to 24 hours, and the appropriate ticket will be delivered to your in-game mailbox when it arrives.
We can’t guarantee that you will be receiving a ticket, I apologize for the inconvenience.
More details here: Update to Timed and Ticketed Content Lockouts
So if after 1 day and I do not see anything in mail it means the ticket is gone ?
Sometimes it may take a bit more with a limit of 48h max. But if the ticket does not arrive means the disconnection was not a verified server crash/disconnection.
I got it back, thanks!
Hey there @Mmabb!
Thanks for the update, thanks for letting us know the system is working as intended.
If there’s anything else I can do to help don’t hesitate and tag me, I’ll be around! 