Why didn’t I receive the ticket? I did the three phases and at the end of the 3rd the game disconnected me, when I came back it was already over and I didn’t receive anything and I couldn’t enter again to do it. Is it because I pressed escape?
Hi @edtv_2000
Hope you doing great!
I’m very sorry for the disconnection issue you had with the game.
Regardless of the Chaos Dungeon entry I like to share with you this link that has all the information about the automatic system that give back the entry.
Here is the link:
Please read this post for the full information about this:
A few key points I wish to highlight and the first one is very important in this case:
- The system will only allow for access to be re-granted for players who experience a verified crash or outage issue on the game server side; this will not cover local internet issues or other potential causes of disconnects.
- Receiving your replacement weekly entry may not be immediate — delivery could take up to a day, and the appropriate ticket will be delivered to your in-game mailbox when it arrives.
Hope this information help you! 
my internet didn’t turn off, whoever presses alt+f4 receives the ticket and I didn’t come back? don’t you think that’s kind of stupid? I’m going to post the whole raid video with my discord working normally and out of nowhere the game crashed while everything is still working, then I get something?
it’s no use repeating the same thing that support has already done. Most of the support didn’t open the video, I submitted a ticket more than 10 times and the only views they got on the video were from the people I chatted live with and yours.
this is incredible, the person who presses alt+f4 receives, and whoever tries to go back doesn’t receive… In other words, it’s better to stay disconnected than trying to get back in the game… very logical.
yes, because they will keep the log of it… yes, for sure.
Chaos Dungeon…
2700g, and a lot of items and time spent for nothing… as if the game were easy to get things, it’s not worth checking if the person is telling the truth, no… imagine, the person sends the video and it is completely ignored, of course… very good this copy and paste answer.
I’m really understand you. @edtv_2000
In that case, the system would be responsible for returning the ticket for the dungeon, which verifies if this disconnection was generated by any problem in the game which in that way within 24 hours would be returning the ticket and you could see it in your character’s email.
So please wait within 24 hours to verify that the system can check if the disconnection occurred on the part of the game and if the game returns the ticket to you.
If you have not received the return ticket within 24 hours, it would mean that it could not be returned and the system verified that the disconnection did not occur by the game.
I appreciate your understanding and patience.
I hope you have a good day!
I’ve been waiting for this ticket for 1 week and 2 days
Hi again @edtv_2000
Hope you doing great!
I’m very sorry, In that case it will mean that the system verified that the disconnection did not occur by the game and the ticket could not be returned.
We really appreciate your understanding about it.
I hope you have a good day! :wolf
yes, it was better not to have come back or pressed alt+f4
Even uploading several videos proving it is useless. Next time, I have a tip for you guys: don’t try to go back, because if the raid ends and you come back, you’ll have to deal with this kind of response.
Here’s a tip for you guys there. Since you obviously lack the capacity to fix this error, how about a single workaround. Should be easy enough even for you. Just don’t close the client entirely, kick people back to server selection, so that they can attempt to reconnect. The game takes forever to load for no reason at all other than bad coding, so avoiding loading the entire client again would allow people to rejoin much faster and maybe keep some of the rewards they’re losing due to your shitty servers and coding.
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