Game freeze + disconnected during VALTAN HM

can i get a ticket for this ? cause during the gate 2 im dc . after login i dont see any ticket / cannot enter the g2 valtan again .

Hello @itsllex,

Hope you are doing well

I understand your situation, but as of now we don’t have a way to re-grant daily or weekly entries to content manually, we have a system that takes care of this type of situations in order to provide the ticket back in very specific scenarios.

Please read this post for the full information about this:

A few key points I wish to highlight:

  • The system will only allow for access to be re-granted for players who experience a verified crash or outage issue on the game server side; this will not cover local internet issues or other potential causes of disconnects.
  • Receiving your replacement weekly entry may not be immediate — delivery could take up to a day, and the appropriate ticket will be delivered to your in-game mailbox when it arrives.

Hope this helps!