Game freezes randomly for 2-4 seconds

recently the game has been randomly freezing for a few seconds and then resuming normally after. this can easily cause deaths in raids for obvious reasons. has never happened before until a few days ago and has been happening every session

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Hi @argeepy

Hope you are doing well!

Iā€™m sorry for the freezing problem you are having with Lost Ark.

I would like to share some troubleshooting steps you can try to verify if it works for you.

Here is the link:

Troubleshooting EAC Issues

Steam Verify integrity of the games files

Troubleshooting Frame Rate and Performance Issues

If the problem persists once you have tried all these steps, I suggest you to contact our support team by creating a web ticket to help you further with this problem.

Contact us

Also please make sure to shared the DxDiag once you have reached support, you can pull it following this steps:

DxDiag report:

Go to Windows Start search bar and type dxdiag.

Click on dxdiag.exe.

When green progress bar goes away, select Save All Information and save the file to their desktop.

Hope this information helps you!