Game freezes then I can't see it anymore

I’m not sure what is happening, but within an an hour at the latest, my game will freeze and then eventually I can’t see what is happening anymore, like the game minimized itself. Sometimes the game will close itself but not always. If it doesn’t close I can hear the background music still though. I don’t have anything hogging the internet and none of my other games have had issues staying connected. My computer is not even a year old so it shouldn’t be a performance issue, even though I’ve turned all my graphics down to medium to see if that would alleviate it. I’ve also tried reinstalling the game, verifying the files, closing EAC, updating my drivers, turned off G-Sync, switching to DirectX9, and I’m pretty certain I sacrificed a goat last night(kidding, but you get my point).

I’ve been loving this game but this has been happening over and over and its been forcing me to miss out on materials in chaos dungeons and other daily content. It started weeks ago but its been getting alot worse the past week, and if this continues it just doesn’t feel worth it to keep playing, especially when I’m getting close to later T3 content which would be miserable to get this error from, because at that point I’m not just messing with my own stuff, but others as well.

Honestly I’m not sure if you can suggest something that I have not already tried, and anyways at this point I’m at least 95% certain it is something on your end. So if you could pass this on I would appreciate it.

Hello @Brocktree,

Welcome to the forum! :hugs:

Thank you for taking the time to reach out to us, I apologize for the inconvenience this issue has caused you.

In this case as since you mentioned trying all the troubleshooting possible the best thing to do is contacting our live support so we can have this case escalated, our team will investigate what’s causing this and fix it. I apologize for the inconvenience.

Have a great day! :mage: