Hi there,
I’ve been playing Lost Ark since the weekend of public release consistently, and from about 2-3 weeks ago, the game is freezing on load screens very frequently (esp since the last update, it is happening a few times per hour). Prior to the last few weeks, I’ve encountered this maybe 2 times since release.
The load screen isn’t the game loading screen, but the loading screen you get when you change maps (e.g. Going from the world map to stronghold, or loading a new zone like Vern). I have to force quit the game via task manager and I have verified my files on steam multiple times but it still happens.
My drivers are all up to date and it seems, to me, that it is an issue caused by an update 2-3 weeks ago. I also noticed that numerous others are having this issue, has this been passed on to the dev team or are they working on the issue?
I’m mainly writing this to highlight the issue and hope it gets resolved.
Thanks for reading
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Hello and welcome to the forums @Nzrookie,
I am sorry to hear you seem to be having issues with sporadic freezes.
Here are some basic steps you can try in order to troubleshoot this:
1- Please verify the integrity of game with the Steam integrity check
How To run a Steam Integrity Check
2- Close other applications that may be taking up your bandwidth.
3- Switch to a wired connection.
4- Restart your router and modem.
5- Troubleshoot your firewall.
-Press Windows + R, type “firewall.cpl” into the Run window, and then press Enter.
-Click Allow an app or feature through Windows Firewall and then click Change settings.
-Look for the game in the list of allowed apps and features. If it’s present, make sure it’s checked, and that both the Private and Public columns have a check mark. If the app is missing from the list, you need to add it.
*Click Allow another app…, locate and select the app, then click Add.
*Once you’ve done that, you need to ensure that the app is checked, and that it has check marks under both the Private and Public columns.
6- Test your connection for packet loss or buffering. To test, go here and click the big Start Test button to start the test. Once the test is complete, the results are displayed.
7- Verify you are not using VPN or proxy services. (Note the use of VPN is not permitted when connecting to our servers).
If the issue persists after this, the scenario will require our tech team to look into your logs and follow up directly with other possibly sensitive account information that is best not posted on the forums so it would be best if you could please create a web ticket by going to Contact Us | Amazon Games.
I hope this helps and if not, do not hesitate reaching out to live support.
See you in Arkesia! 