Hello,
i just ended the Argos Abyss Raid and right at the end before the rewards screen pop up, my client froze for a few mins. After that, i decided to restart the client in order to fix the freeze situation, but the game bugged out and now i canāt reclaim my rewards nor rejoin another abyss Raid.
This is the proof:
I hope u can refound me the ticket, otherwise i canāt progress my character for the whole next weekā¦
Regards
Hello @goondar, welcome to the forums!
Thank you for reaching out regarding the loss of your reward. At this time, weāre not able to re-grant the ability to participate in limited entry activities. Youāll be able to participate in weekly events after the weekly reset that happens Thursdays at 10am UTC. To enter events which require Entrance Tickets, youāll need to gain additional tickets via Chaos Dungeon drops or Exchange merchants.
If you wish to provide feedback to our team regarding this you can do so here:
Let me know if you have any other question!
What do you mean? You DO have the power to re-grand the ability to partecipate in limited entry activities by the tickets, iāseen themā¦ as u can clearly see iāve completed the Argos Raid, i just sent u a CLEAR evidence of that, are you that careless about your player base? this is not a little thing you knowā¦ i canāt make any progress with my character for a whole week!
Please reconsider your answer
I understand that was not the answer you were looking for but as I said before we are not able to do such thing and as much as I would like for it to be otherwise I am un-able to do so. I am sorry for any inconveniences this has caused you.
If you do wish to share your feedback regarding this situation I recommend creating a post here!
And if you want to contact our live support you can also do it here:
Let me know if you have any other questions.
Yea many people got fkt by this great system welcome to the club btw one guy put a screen shot that he actually got the reset ticket once
They could compensate the problem in a million way possibileā¦ but they simply wonāt help in any way, period.
I issued a complain to amazon for the worst support ever for a Videogame.
Yea i mean if it was normal raid then fk it.But this completly shut us down from progresion and if it happens next week i mean why play at all
Glad to see other people as baffled as me by this joke of āSupportā.
This happened to me 4 days ago. You can guess how its going with supportā¦
They DO NOT care. Atall.
F You is all im hearing from them
ZERO compensation, ZERO hints of any aswell. Never witnessed this before in an MMO