Game keeps crashing during Ealyn's rapport quest

Game keeps crashing during Ealyn’s rapport quest, when using the quest item to enter Ancient Elveria the game crash during loading screen. Now my character’s stuck in a loop, game would crash again while trying to load Ancient Elveria. I already tried validating the game and start steam as administrator, but nothing seems to work. Please relocate my character to a different location.
I am offline.

North America West - Moonfoliage

Hello @e22056

Welcome to the Lost Ark Forums community. We are glad to have you here.

I am sorry about the issue regarding the stuck character in the game.

I have successfully relocated the character to a safer place for you. Please relaunch the game and check if you are able to access it now.

Have a good one. :innocent:

Thank you so much. And please fix this bug ASAP.

Hi, this is happening to me as well. I am in need of a relocate.
NA East - Dustbringer - Azena


I contacted Lost Ark Support via web ticket and they were able to resolve the issue.

Thanks, I’ll be telling others to do the same.