Game randomly freezing

Hello there,

for the last couple of days I have been having issues with Lost Ark randomly freeying in random places - for example I enter a Guardian raid and the game would constantly crash and freeze at the same place, however, I could log in to a different character and play him in a different zone without any forseeable issues. I had this happen in mainly Legion Raids over the last days, but am now expieriencing it in Guardian raids as well.

I have already been through the standard fixes, like validating game files, updating drivers etc.

If anybody has experienced that issue before and knows a fix to it, that would be much appreciated! Thank you!

Hi @lysh.

Hope you’re doing good :sunny:

I’m sorry you’re having constantly crashes while you’re playing Lost Ark.

Can you please try this troubleshooting:

Troubleshooting Frame Rate and Performance Issues - Support | Amazon Games

If the issue persists, we like to take a closer look into this issue with you, when you have a chance, please use the link here to speak with our Customer Service team: live chat so your case can be escalated looked into in detail.

Please make sure to have the DxDiag ready once you reach support, you can pull it following this steps:

DxDiag report:

Go to Windows Start search bar and type dxdiag.

Click on dxdiag.exe.

When green progress bar goes away, select Save All Information and save the file to their desktop.

Also please make sure you send this link to the agent so we can help you to investigate this issue, also give them all the information needed. And please let me know how was it!