Game won’t start unless I verify files multiple times and constantly crashes


As title says, I keep getting this error message when I try to start the game. This has been happening since the beginning of January and has only gotten worse. The game only launches after I verify game files, which takes about 1-2 times and on rare occasions 3+.

Not only that, but the past week, once a day, my game would just close randomly. This would happen usually while doing chaos dungeon and cause me to miss out on the chaos dungeon because the timer would run out by the time I get back in the game. This has also been getting worse too because yesterday it happened a total of three times. Twice when I wasn’t even in chaos dungeon.

I tried uninstalling and reinstalling the game multiple times. And yesterday I finally decided to reset my PC and windows overnight. Just tried launching the game now and still have the same issue.

Any help on this would be much appreciated, thank you.

Hello @Jzuh17,

Hope you are doing well.

Since you have already tried all the possible troubleshooting including re-installation and you still have the crashing problem, I request you to submit a web-ticket or contact live support so that we can further investigate.

To pull Dxdiag logs please:

  1. Press Windows Key + R and type: dxdiag and hit ‘Enter’ key
  2. Click “Save All Information”
  3. Select the file location and save it.

Hope this helps! :magic_wand:

update your drive and windows