Gamepad disabled and freezing

My controller seems to only stay connected for about 5 min before it drops and takes 20 seconds to come back and one out of three times this happens my game freezes making me have to end the task.

Today it is getting really bad and is frustrating af

Greetings @ThunderJackson

Thank you very much for bringing your current issue to our attention and I do apologize about the unexpected experience you had within your play-through.

What type of controller are you using to play Lost Ark?

Patience is a virtue, regards,

:spades: JWarlock :diamond_shape_with_a_dot_inside:

Xbox One

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Same problem here with ps4 controller as well

Same.Xbox One controller.