Gear replaced bug

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1

Hi gamemasters,

I’d like to report a bug that happened to my paladin today.

As I log on my T2 paladin today, I found most of his honed legendary gear has been replaced with unhoned rare gear, with an exception of the shoulder piece. Please see the pictures below.

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As you can see my earned ilvl is way above my equiped ilvl. I’ve double checked to make sure the gears are not mistakenly moved into my bag or storage.

I found someone facing very similar issue as I do. Here is the link to his/her post: Bug: piece of equipment is missing

I wonder if you can take a look at this issue and possibly recover the gear asap? My paladin is Mariatia at Azena, US East.

Thanks.

2

Hello @cheungylchaos Welcome to the Forums!

I am sorry to hear about the missing gear or in this case the replaced gear, normally in cases where the items go missing I would recommend to reload the game, this is because in some cases the game may no get all the information correctly from the server, I would recommend to give it a try and log out and log back in.

If you still don’t see your gear I would recommend to contact us directly so we can investigate what happened to the items and recover them:

Hope you have a great rest of your day!

3

Hi Fostus,

Thanks for the response.

I actually logged a ticket with the live chat support. The ticket number is V554789521.

However it’s been nine days and I still haven’t heard back. Any idea how this typically should proceed?

Thanks