no loot from ghost ship but says i completed and had plenty of contribution
bump
I’ve moved this to the support section so our support team can look into this further for you, they handle questions regarding loot!
Have a great day.
1 Like
how long does it take for an update usually
Hi @Shaggz,
My apologies to hear that for some reason you didn’t get the loot.
Please contact our colleagues in the customer support:
They will escalate your case with a ticket if is necessary and the specialist team will research into your case.
Once again I’m really sorry about the inconveniences this caused to you,
Have a blessed day. 
There has got to be a better way… they finally responded and said i got loot on 6/3 which was this weeks ghost ship… the day in question was 6/1 prior to the weekly reset on wed.
Spoke with rebaum in chat…
“You received x loot on 6/3”
The day in question was prior to weekly reset on 6/1 here is a link to the forum post with the screen shot…
“We will reopen your ticket”
…sigh why bother putting a link to the forum post as proof if they dont even bother clicking it.
still has not been resolved…
Ags customer service doesn’t understand english
You are now connected to Syed from Amazon.com.
Me [9:11:31 AM] : Issue: Lost Ark - In-game issues: Missing Items
Syed [9:11:46 AM] : Hello, my name is Syed. I’m here to help you today.
Me [9:12:05 AM] : hello syed
Me [9:13:04 AM] : is there a way to escalate a ticket?
Me [9:13:50 AM] : i opened a ticket… waited several days and got a response that was incorrect
Syed [9:14:23 AM] : I regret for the inconvenience caused
Me [9:14:28 AM] : opened chat with rupam on June 5th… said he was reopening my ticket
Syed [9:14:33 AM] : Allow me a moment to look into this.
Me [9:14:36 AM] : now have not heard a word since
Me [9:14:45 AM] : i feel as though i was lied to and my ticket was never reopened
Me [9:15:03 AM] : either that or the amazon customer service i am used to is falling through the cracks at ags
Syed [9:17:17 AM] : Allow me a moment to look into this.
Syed [9:19:21 AM] : Thanks for waiting Jason
Syed [9:19:46 AM] : As I see here the ticket was reopened
Syed [9:20:05 AM] : the devs have resolved the query
Me [9:20:14 AM] : how so?
Me [9:20:23 AM] : i never received the loot i am missing nor a response
Syed [9:21:04 AM] : On thoroughly checked the game logs of the player’s account we found that the rewards previously mentioned are the rewards that the player received from their Ghost Ship run on 06/03. The timestamp on the logs shows they received them on 2022-06-03 04:06 UTC.
Syed [9:21:13 AM] : This is the response
Me [9:21:22 AM] : right! that is wrong
Me [9:21:35 AM] : that is after weekly reset and when i did the ghost ship again
Me [9:21:40 AM] : the missing loot is from 6/1
Me [9:21:56 AM] : i am really baffled how this is so difficult to get straight
Me [9:22:52 AM] : how on earth would you claim i received the loot i am missing on the ticket that i did 2 days after the ticket was created… i didn’t pre-make a ticket
Me [9:25:01 AM] : is there a number i can call or a supervisor i can speak to? this really should not be this difficult
Syed [9:25:16 AM] : Allow me a moment to look into this.
Syed [9:27:35 AM] : I will reopen the ticket
Syed [9:27:40 AM] : with the above details
Me [9:28:17 AM] : ok so it is getting reopened for a 3rd time?
Me [9:28:26 AM] : i am really losing any faith i had for ags
Syed [9:29:14 AM] : Yes
Syed [9:29:19 AM] : I request you to wait
Syed [9:29:29 AM] : and it will be resolved soon
Syed [9:29:37 AM] : Is there anything else I can help you with apart from this?
Me [9:30:01 AM] : ok i will wait again… please send me the logs to this chat. i will put it with the other 2 chats