Gift not received

[liquidkey]

Hi

I havent received the gift that was announced in the below post on 13th Feb. Also my Crystalline aura has disappeared. I had bought a Silver Found’ pack

https://www.playlostark.com/en-gb/news/articles/european-region-update

thanks,
Keyur

[Wonderer]

Hi @liquidkey

I’m so sorry that you are having this issues with the Crystalline Aura and gifts, this sounds very frustrating and we want you to experience the game at its fullest.

We are currently aware of the issues and are working as quick as we can to solve them in a future patch, please check the following link for more information on this issue:

Update on Current Top Issues

Heroes of Arkesia! It has been an amazing first week. We’ve seen incredible support from our players and we want to express our gratitude for helping make Lost Ark as big as it is here in the West! We are also very aware of issues that the community have been experiencing and wanted to take some time and address some of the top concerns we have seen in the past few days. Missing Premium Content and Store We have received reports and have confirmed that items are missing from Product Inventory,…

Thanks do much for your patience!