I have been complaining about bots for months. They are the real problem, banning the gold buyers is not a sustainable solution. Yes, the players who spend money on gold are the reason the bots exist… but they are also the reason Amazon makes money from this game.
In my experience, the same people who buy 100k’s of bot gold are the same ones who spent huge amounts of money in the official shop. These are players who bought platinum+gold founders, 6 month aura, and several 12,000RC packs but eventually got sick of paying a 2.5x markup since they have to deal with the bot infestation anyways.
Amazon is a business, they do not want to lose money. Cry if you want - but the business people are in charge here. If you are a F2P player with 1200 hours, they do not give a sh*t about you. The valuable players are the ones who can casually throw $100’s and $1000’s of dollars at the game (consider that 0.15% of players bring in 50% of the revenue in mobile games).
In other MMOs, anyone who trades “$ → gold” is breaking the rules in every case. In Lost Ark, the trade of “$ → crystals → gold” through the official shop is actively encouraged by the grindy nature of the game, and most players do not have a problem with these whales. People who spend real money for in game currency are the target customers for Amazon.
I believe Amazon knows this. Identifying gold buyers is trivial (100k in the mail? 500k for a t1 neck?), but replacing them is not. This can be the only explanation for why they do not get instantly and permanently banned. Amazon will have this data, and it would not be available to the public.
What I do not understand is WHY THE BOTS ARE STILL NOT BEING FIXED!
600k bots is simply a testament to the enormous amount of money that Amazon is losing from these gold buying whales. Why would they spend money in the in game shop when bots are currently 70% cheaper? The bots are a direct competitor to the in game shop, siphoning away money that would normally be spent on royal crystals.
People will buy whatever is cheaper, and I cannot fault them for it. Banning the competitor is the only real solution here.