Got disconected from Argos and didn't received my entry back

After getting disconnected i got back and i was kicked out from the abyss. Normally after that i should get my entry ticket back but i didn’t. I tried contacting amazon support but they only crlt c+crlt v some random things like verify integrity of game files(this will not help in my case) and it’s already been over 72hrs so idk what to do anymore.
Character: Elemento