As titles said, I did at 12:00 CET on 15/12/2022 the new 1490 Ghost Ship, and immediately as the boss died and the loot dropped, I got disconnected. I reconnected asap and the loot were gone, and it kicked me out of the ship.
Can I have at least resetted it for the week? So I can do it again?
In-game name: Dreivan
Server: NERIA EUC
Thank you
Hello @Alexaldin welcome back and hi @Veggie !
I’m sorry to know that you got disconnected and lost your loot, I know how frustrating this is.
Unfortunately we don’t have a way to re-grant daily or weekly entries to content manually, we have a system that takes care of this type of situations. Please keep in mind that the current system will only allow for access to be re-granted for players who experience a verified crash or outage issue on the game server side; this will not cover local internet issues or other potential causes of disconnects.
Here’s an official post about this where you can check how it works:
Update to Timed and Ticketed Content Lockouts
The team is aware of the disconnection problems as they announced a few weeks ago in here.
Also, you can check our resources for Connectivity if you are having this issues too often.
Thanks for understanding, and let me know if I can help with anything else.
Thank you for your response, the connectivity issue happened only in that situation, as I played all day and no other issued had happened.
It is a bit frustrating, but I hope it will be resolved. I’ll try next week then.
