Welcome to the Lost Ark Forums!
We hope you’re doing good.
Sorry to hear you were disconnected during your Vykas run.
I’d like to inform you that, we have a system that allows for access to be re-granted for players who experience a verified crash or outage issue on the game server side; this will not cover local internet issues or other potential causes of disconnects.
If determined this was a server-side issue, the delivery of the replacement ticket could take up to a day, and the appropriate ticket will be delivered to your in-game mailbox when it arrives.