While doing Vykas Legion Raid, I got disconnected halfway and my party finished the Gate1 without me and can not continue without me, so they all left. Moreover, when I logged back in, I can not re-enter the raid any Gates (1-3). I hope I can get a ticket for my Vaykas raid and get the rewards.
IGN: Cinnamororo
Server: NA WEST MARI
Moving this thread to our support section for better visibility for our support staff.
As a note, reimbursement tickets (should you be eligible) can take up to 24 hours to appear.
Thanks!
had same issue before u need to wait for an entry ticket it may take some time to get it
No worries u didn’t lose ur vykas run just wait
Hello @Conanonroll and thank you @OminousOnion for moving this one over and @Freero for your valuable input,
I am sorry to hear about your lost entry and therefore the reward based on getting disconnected during a run but please bear in mind we do not provide re-entry tickets in cases not caused by a verified server crash or outage.
We’ve set up a system that will automatically reissue entries in scenarios caused by a verified server crash or outage within 48 hours. That is to say, if the system does not reissue your entry ticket automatically on this occasion, we will not be able to do so manually. You can read on how we handle these scenarios here.
Note the system counts any entries as consumed whether or not these are completed runs. This means if you started a Gate 1, it will be considered consumed and not allow access to Gate 1 again and Gate 2 will not be accessible given Gate 1 was not completed.
Hope this helps and see you in Arkesia! 