Can you please fix my GS entry I got disconnected and cameback the entry was already used. thanks!
Server:Azena
Character name: Shihom
Welcome to the Lost Ark forum community, franciscanguyen.
I’ve moved this over to the support section so our support team can address your inquiry.
Hello @franciscanguyen, welcome to the Lost Ark forums,
I’m sorry to hear about this situation with your ghost ship entry, I know how frustrating this can be. We have a system that handles this issue, as we are unable to manually grant any re entry tickets.
Please read this post for the full information about this:
A few key points I wish to highlight and the first one is very important in this case:
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The system will only allow for access to be re-granted for players who experience a verified crash or outage issue on the game server side; this will not cover local internet issues or other potential causes of disconnects.
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Receiving your replacement weekly entry may not be immediate — delivery could take up to a day, and the appropriate ticket will be delivered to your in-game mailbox when it arrives.
Let me know if you have any other questions!
didnt receive any. my internet is fast and never had any problems with other online games i play just this game.
Hello @franciscanguyen,
I’m sorry you didn’t receive the ticket seems like in this case the system didn’t detect a problem from the server therefore it didn’t send you a ticket!
If you wish to provide feedback about this system you can do so here:
Thank you for your understanding!