Hard Oreha Entry Taken

My lobby bugged while entering Aira’s Oculus Hard on my 1385 Sorc (Somelily), my party member’s didn’t get a load screen but I did. At the end of the countdown it kicked me back into Punika, and took my entry count for the week. I have yet to receive any entry ticket compensation.

Hello @Azurelily!

I’m sorry to know you had issues while entering Aira’s Oculus, I understand how frustrating this is.

In this case, we don’t have a way to re-grant daily or weekly entries to content manually, we have a system that takes care of this type of situations. Please keep in mind that the current system will only allow for access to be re-granted for players who experience a verified crash or outage issue on the game server side; this will not cover local internet issues or other potential causes of disconnects.

If determined this was a server-side issue, the delivery of the replacement ticket could take up to a day, and the appropriate ticket will be delivered to your in-game mailbox when it arrives.
We can’t guarantee that you will be receiving a ticket, I apologize for the inconvenience.
Here’s an official post about this:

Update to Timed and Ticketed Content Lockouts
Official News

Heroes of Arkesia, We know how frustrating it is for players to be locked out of timed or ticketed activities when a game server unexpectedly crashes or loses stability. As a few players may have already seen, in an effort to help improve these less than ideal experiences we now have a system in place that will re-grant access to activities in-game that have weekly lockout timers, utilize tickets, or consume a daily bonus (Aura of Resonance) when a game server crash or outage occurs during play…

Thanks for understanding, and let me know if I can help with anything else.