Hard Oreha Prevaza entry count consumed

[igorjovanovic2898]

I logged on my alt and joined a group for Oreha’s well 2 dungeons. We cleared the first and when the second started I was in a logging screen till there were 10 seconds left. Upon expiry of the loading screen i found myself back at Yorn with an Invite to a group i was in. I accepted it and when the group leader pressed start we were alerted that I had exceeded my entry count even though I haven’t entered Oreha Prevaza , let alone finished it. So I left the party so the other 3 could finish it. What should I do to get my weekly entry count for Oreha Prevaza back?

[Jormungandrh]

Hello @igorjovanovic2898, welcome to the forums!

I’m sorry to hear about this situation with your Oreha’s run, I know how frustrating this can be. We have a system that handles this issue, as we are unable to manually grant any re entry tickets.

Please read this post for the full information about this:

Update to Timed and Ticketed Content Lockouts

Heroes of Arkesia, We know how frustrating it is for players to be locked out of timed or ticketed activities when a game server unexpectedly crashes or loses stability. As a few players may have already seen, in an effort to help improve these less than ideal experiences we now have a system in place that will re-grant access to activities in-game that have weekly lockout timers, utilize tickets, or consume a daily bonus (Aura of Resonance) when a game server crash or outage occurs during play…

A few key points I wish to highlight and the first one is very important in this case:

1. The system will only allow for access to be re-granted for players who experience a verified crash or outage issue on the game server side; this will not cover local internet issues or other potential causes of disconnects.

2. Receiving your replacement weekly entry may not be immediate — delivery could take up to a day, and the appropriate ticket will be delivered to your in-game mailbox when it arrives.

Let me know if you have any other questions!

[igorjovanovic2898]

I didn’t get a refund last time and now it happened again on Aira’s oculus, what can i do about this? It’s not my internet connection.

[igorjovanovic2898]

Stuck in loading screen for a minute with 1/4 players joined in the dungeon, then brought back to Kalaja when timer ran out. Before that we had a bug where we all joined but didn’t enter the dungeon so had to remake.

[Jormungandrh]

I’m sorry to hear that it happened again, to try to solve some of the connectivity issues please follow the steps listed here:

Troubleshooting Lag and Connectivity Issues - Support | Amazon Games

If after these steps the issue still continues then you can contact us so we can further investigate here:

Contact Us | Amazon Games

In regards to the entry being consumed this process is still being handled by the system I mentioned before and unfortunately there is nothing we can do manually.

Let me know if you have any other issue!