Haven't gotten compensation founder's rewards

I bought platinum pack, played since 8th, haven’t gotten my additional rewards yet, though I see people redeeming them. Have sent a ticket, but no response yet, may I get some help?

Hello @Asgorath hope you’re doing great.

I’m sincerely sorry for this issue with the founder’s reward not delivered in time. This is definitely not the experience we want you to have.

Please let me know if you received the rewards, if not, don’t doubt contacting us to escalate the situation.

I do apologize for the delay and any inconvenience this may cause.

Hope the information is helpful, have a great day and see you on Arkesia!