Having issues with shop

Cannot seem to purchase royal crystals, i hit buy then select the amount and nothing happens, it doesnt open steam to carry out the purchase.

make sure steam overlay is enabled for steam itself and lost ark otherwise steam payment page wont open

Hello @ggabboud10

I hope you are doing well.

I apologize for the trouble you’re facing which might be related to Steam Overlay, which when turned off causes your micro-transaction purchases to fail. To turn on the Steam Overlay:

  1. Go to Steam on the top hotbar.
  2. Select Settings.
  3. Select the In-Game tab, and then turn on Enable Steam Overlay while in-game (If the In-game overlay is enabled, please disable and re-enable it).

To learn more about Steam Overlay, check out Steam Support.

In case it does not work then please refer :arrow_double_down:

If the issue still persists, Please submit a Web Ticket to our support staff to escalate the issue further.

Thanks a lot for your input @Kiyoshi

I hope this helps. Cheers! :tada: