Havn´t recieved my Twitch Drop

Hello. I received the 4 hour chest. I redeemed the chest (LoLA Starter Item Set) I have been linked with Lost Ark for about 3months back. I did not have my Steam account linked. I however fully linked everything by this time (I have recieved the Twitch Prime loot) ingame. But the LoLA Starter Item Set have not been sent too me ingame. It´s been around 6hours now and i just wanted to check that there is no problem with the transfer of the item to my account, because i linked my steam account after i had accepted the chest (LoLA Starter Item Set) Having a starting item would be very helpful at the start. Thank you very much!

Greetings @Svix

Welcome to the Lost Ark forum!

Thank you very much for bringing your current issue to our attention and I do apologize about the unexpected experience you had within your play-through.

First thing first, made sure to have your twitch account linked here: Twitch Drops | Lost Ark - Free to Play MMO Action RPG

Follow these 3 steps please:

I hope this information granted has been provided you gives a great and helpful insight.

:spades: JWarlock :diamond_shape_with_a_dot_inside:

Hello @Svix

Just a reminder, drops can take up to 24 for them to be reflected on your once claim from Twitch.

I hope this information granted has been provided you gives a great and helpful insight.

:spades: JWarlock :diamond_shape_with_a_dot_inside:

Hello @JWarlock . I have a problem where I complete the entire linking process but if I refresh the page, the last button “Activate” goes back like I’ve not claimed anything.

Thus, I can’t claim any reward.

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Hello again @JWarlock I have now waited 24hours and i have no idea how to confirm if i have recieved it or not, is there anyone i can contact about this?

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I have the same issue, it said it would be about 24 hours when I claimed it and it has been over 36 now :confused:

Hello @Svix and @dmholt86 !

If its still not showing up it might be better to reach us directly (Contact Us | Amazon Games) to investigate why the drop is not showing up.

Hope you have a great day! :sheep:

On my side i was able to see the drop in the game, but there was issues with the shop when i tried to retrieve it, it was saying that the shop was running slow, and it failed my retrieval of the Saphia Pet Chest. Now i am not able anymore to see it in the shop inventory, what can i do to be able to receive it correctly ?