i’m not sure either honestly. but to my knowledge a CM cannot push changes to the game or anything of that sort. they’re our messengers they deliver our feedback and deliver feedback to us from the team.
They do have a role called “developer” when you go on their profile so take that for what you will.
i’m not exactly sure why but i’m pretty sure AGS has nothing to do with this game development in our version. the publishers aren’t the developers. so i don’t really see that role as something important when it comes to our version of the game as it’s Smilegate working on it and not AGS. so a CM with that role doesn’t mean she’s part of the development team for lost ark.
Happens every day in every customer facing job. Try working in a call centre for a couple of days and see how many times you get abused by customers who are angry about something you neither caused nor had any control over.
Not saying I condone such actions but if you sign up for a customer facing job you should know what you’re getting yourself into. You’re the face of the company and when people are pissed at the company you’re the one they’re going to take it out on.
1 Like
AGS makes a list of changes they want SG to do for them. That’s how all the different shit was made on our version.
This.
i believe this refers to them passing on developer feedback, but it has been confirmed that AGS has no development team:
i didn’t say they don’t ask for changes. i said CM with that role doesn’t mean she’s developing the game. i know the publishers can change whatever they want changed. we’ve seen already what they can do. but i’m talking about CM role.
You can learn a lot about a person’s character from the way they treat those who service them. I immediately lose all respect for anyone I witness berating a waitress/cashier/CS worker etc.
2 Likes
Ppl refer as devs to the ones responsible for the changes we get on our game, you could use any other word. If they have no dedicated developers that just makes it even more likely that the process of deciding on what we get is something more arbitrary and has less thought behind it.
I will believe a CM over speculation. If they say stuff that’s being talked about on the forums can affect content the game will get, then they probably mean it.
1 Like
oh man… i still can’t believe how people some times blame the waitress for the kitchen’s fault… like dude she’s only taking your order and delivering your food to your table. she’s not the one cooking your food.
1 Like
it is also known that people who abuse call center or service workers are awful human beings. how common this is is no excuse to allowing it to continue, i’m sure that CMs expect some vitriol from the forums but as other “customers” aka forum users we can also call out people on their poor behavior 
2 Likes
yup it’s absolutely shameful
1 Like
i really feel so bad for the waitress and how much shit they deal with for something they had nothing to do with it. such a disgusting customers…
Are you really comparing CMs job to a waitress ? Oof. I mean, I know you don`t think they are that important, but come on, don’t insult them like that.
being a waitress isn’t insulting anyone, pretty classicist to assume having service jobs = an insult
3 Likes
Roxx is being “brutally” honest here you just don’t like the answer.
1 Like
Although I agree they are cherry picking to what thread to reply. Roxx isn’t the only forum admin there are many others just because she is the most active one doesn’t mean she should get all the heat and criticism. I believe she wants to help the community in any way she can but I think they have set rules and limitations on how much she can info share and to process data/feedback in a certain way.
1 Like
insulting who? CM is a Messenger. gathers feedback and delivers it to the Community. > Waitress gathers orders > delivers food. i’m not insulting anybody. you’re talking like being a waitress = low and being a CM is above. therefore you’re the one insulting in that case not me.