Help did not receive character slot extension

Today around 11 am utc I purchased a growth pack and a character slot extension, when trying to claim them the game crashed. I did receive the growth pack but not the character slot extension.

Sorry to hear you’ve had this issue, trynguess.

I’ve moved this over to the support section so our support team can check into this for you.

Hi @Centeotl

I’m really glad to see you are here at the forums and hope you can enjoy your time here and at the game as well!

I’m sorry to hear your game crash just while claiming a purchase, and it’s bring up an issue too.

Proceed to verify integrity of game file on your Steam app, them re-launch the game.

If the character space still miss, we need you to contact AGS customer support for further assistance.

Have the dxdiag ready in case they ask for it, instructions for generating a DXdiag:

Thank you for your understanding and patience. Wish you the best and a nice week. :octopus: