Thanks, I know people are having issues with both their product inventories and getting into game right now, so I’m going to see what can be done about this. I don’t want folks to miss out on this because of outstanding issues
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what is happening with all this time we cant play and our aura is wasting and content we are leaving behind when its not at all our fault?
Hi, I also bought the founder’s pack but can not redeem it. Shop is also down (Server: Brelshaza, EU)
Thanks for a reply regarding the issue. Great CS.
Thank you @Roxx
The only reply Ive gotten is that I havent claimed it yet which obviously doesnt help
Thank you for working hard to try to fix this for us!
Same issue on Server Antares.
Fun thing: My housemate can claim their stuff, I have the red dot up top with a ‘7’ in it (Platinum Founder pack + various Twitch drops I assume), but the window is empty.
Played a couple hours yesterday and today and kept checking end while housemate can use the ingame store, it told me it is under maintenance at the same time. Curious.
I bought founders pack and it says I dont have crystalline aura? Is this a bug or something?
Here the same. I have created a new char on european Beatrice . and my Platinum Pack is not delivered
Same here. I purchased the founder pack, i have played without problems until today when i found that my crystalline aura in game was gone.
IGN: Yamikage
Server: Neria
Hello dear Roxx ;
as my topic state : I never received the item i purchased and the support won't help me at all - #25 by annieladybird
when i claimed two item from the cash shop ( skin ship and card pack ) i never received them
Blackbeard0 says it show in my inventory but i can’t see/access/use it at all =(
can you do something to help me please? it would be so much appreciated.
Thanks you!
Having the same issue of not being able to see founders pack in game - Eu server Nineveh
Imagine it’s connected to not being able to open the market place. Hope to redeem before dealine!
IGN: Iloai
Serve. Nineveh.
Sorry for tag if you guys are allready on top of it <3
Keep up the good work, know it’s tough for you guys today,
I mean this sincerely, take a break. This isn’t a healthy way to think about things. Your stuff will be here and so will your friends, LA is a good game but this isn’t a healthy thought process.
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I also cant get my founders pack… Please help us !
Can’t reedem the founders pack either 
Product Inventory keeps changing between showing having items, but then theres nothing to redeem - and just being empty.
Ive been patient since headstart, but my patience is running out. Fix it.
Bump so these folks can redeem their stuff.
Hopefully they can just extend the window for redemption.
Or just give everyone who bought a founders pack an extra one regardless of if they redeemed or not
Agreed, don’t really have any issues waiting, as long as we can still redeem the complimentary founder packs for moving servers. I’ve had a notification saying I had an unclaimed item last night, but the shop was offline (lights were on, nobody was home, basically).
As long as we have a reasonable time range where we are able to redeem it, all’s good.
Not the case if the deadline flies away with us incapable of redeeming due to reasons beyond our control
Sure, I can get missing out on the deadline if you’re not paying attention, but not due to not being able to.
Wait, you mean there are people that were able to claim the extra set already? I have nothing here either, thought it wasn’t enabled yet 