I’m experiencing a game breaking hard crash upon logging into my main character ‘Bigdeeps’ on Enviska. I started to experience the crash upon progressing through Ealyn’s Rapport quest chain “Time To Heal”, she is at Friendly Rank 2. I had just spoken to Gideon, then moved into the adjacent room to use my “F5” key to progress the quest in a mini snenario/dungeon. I then experienced a hard crash and computer freeze. The only way to get back to a normal operating environment was to sign out of Windows (via control+alt+delete) and then sign back in. I then booted up Lost Ark, logged into Bigdeeps, and then immediately experienced the same crash during the load screen.
I tried this 3 more times and received the crash each time.
I can log into my alts just fine, but not my main.
Live support had me delete the game, redownload it, and reinstall it. This did not fix the issue, the crash still happened. Live support was able to move my character so that I could log back in, however, we tried to go back to the quest to see if the crash happened again. Sure enough, the crash happened again. So live support moved my character again and I’m now avoiding this quest until the crash is fixed.