HELP me refound item I bought

I made a mistake and I bought a Character Customization Ticket when I wanted to buy a Character Slot Extension. Is there any way I could get a refound? I haven’t claim it and I don’t want to spend more money because of a mistake, please and thank you.
The character I bought it with is called Yisse on EU West server Tragon.

Hello @DWinders Welcome to the forums!

Currently all in-game purchase are non-refundable non-returnable, I checked if its possible to change the item for the one you were trying to get, but we don’t have the option to, I am sorry for any inconveniences this may have caused.

I hope you have a great rest of your day.

Thats so bad! anyone can do mistakes, lot of them do these, and there is no help for it…like come on its just tokens in-game (Providence stones- iny my situation - there is no loss for the company- just help us please)