Hello,
I was planning on playing the game with a group of friends and I have bought a founder’s pack to get early access to the servers. Today while at work I learned that character creation on the server my friends are playing on will be locked. I was unable to get back home and create a new character before the lock went in place.
Since I am unable to play the game the way I intended with my friends, I have no interest in the product anymore. I would like to request a refund for the founder’s pack I bought. Unfortunately, I can’t get a refund from Steam directly as “This purchase contains consumable content that cannot be refunded.”. I have not redeemed any consumable content from the pack, I have launched the game once and didn’t even get past the server selection screen.
Does anyone have any advice on whether it is still possible to request a refund for the pack?
(At this point I don’t even care about the $20 I spent, I just want to make my displeasure with the decision to lock the servers with basically no advance warning known to the developer in the only effective way that I can.)