I keep having extremely high MS in my chaos dungeons, I notice that the issue seems to be more consistent at night however this morning my MS was so high I had to close out of the game. 10,000+ and it’s probably about the 3rd time I’ve lost out on doing at least one of my chaos dungeons because you can’t get back into the game with enough time to continue. Is there a ticketing system to get this energy back if the MS spikes haven’t been fixed yet?
Hi @Ashenlee.
I hope you’re doing good 
I’m sorry you’re getting this error with high ms that prevents you playing Lost Ark, let’s fix that quick, can you try this first please:
Try adding Windows firewall exceptions manually:
Press Windows + R, type “firewall.cpl” into the Run window, and then press Enter.
Click Allow an app or feature through Windows Firewall and then click Change settings.
Look for the game in the list of allowed apps and features. If it’s present, make sure it’s checked, and that both the Private and Public columns have a check mark. If the game is missing from the list, you must add it.
Click Allow another app…, locate and select LostArkLauncher.exe, and then click Add.
Once you’ve done that, make sure that Lost Ark has check marks under both the Private and Public columns.
If the issue persists, here’s some more stuff we can try:
Troubleshooting Lag and Connectivity Issues - Support | Amazon Games
also
Steam Support :: Verify Integrity of Game Files
With the ticketing, we don’t have a way to re-grant daily or weekly entries to content manually, we have a system that takes care of this type of situations. Please keep in mind that the current system will only allow for access to be re-granted for players who experience a verified crash or outage issue on the game server side; this will not cover local internet issues or other potential causes of disconnects.
If determined this was a server-side issue, the delivery of the replacement ticket could take up to a day, and the appropriate ticket will be delivered to your in-game mailbox when it arrives.
We can’t guarantee that you will be receiving a ticket, I apologize for the inconvenience.
Here you can check the original post from our Community Manager
Update to Timed and Ticketed Content Lockouts
Hopefully this troubleshooting works for you, if the issue still persist, we like to take a closer look into this issue with you, when you have a chance, please use the link here to speak with our Customer Service team:
Please make sure to have the DxDiag ready once you reach support, you can pull it following this steps:
DxDiag report:
Go to Windows Start search bar and type dxdiag.
Click on dxdiag.exe.
When green progress bar goes away, select Save All Information and save the file to their desktop.
Also please make sure you send this link to the agent so we can help you to investigate this issue, also give them all the information needed. And please let me know how was it!
Cheers! 
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