Yeah, I tried support and it’s not been helpful. Typical responses when the problem is obviously not on user side
The issue started happing to me after Artist release. I wrote about it 2 weeks ago and still I haven’t got any response. Co-op modes are absolutely unplayable. I don’t experience disconnections. I experience lag spikes and high ping at certain time (around 19:00 - 22:00 EUC - Antares). This happens everyday to me.
Gameplay experience is terrible. My connection is stable, only LoA seems to have a problem. In co-op modes, it is even worse, I get latency around 10 000 ms. Dark souls experience si required to play some more difficult raids with so high latency.
I tried every troubleshooting step AGS recommended - without any change. AGS even created a ticket for me, I think it’s useless. Hope they will fix it soon.
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Hello,
I have the same issue since the Artist patch.
I’ve noticed that this issue is ONLY at peak times, mostly 7 PM - 10 PM CET. I’ve tried to contact amazon support also and always got the same response with https://www.amazongames.com/en-us/support/lost-ark/articles/troubleshooting-lag-and-connectivity-issues
Obviously I’ve tried everything there but it’s not on OUR side. It looks like when not everyone is having these issues, they don’t care that much. If I will figure out some solution, I will let you know. I was hoping these maintanances would fix it somehow but it’s still the same.
I guess its issue of whatever infrastructure is Amazon using for hosting servers, it also happens on other games on Amazon infrastructure and AWS.
Also getting high latency on NA East Sasha
I’m getting DC every 30 minutes - 1 hour on Adrinne right now. The ping has been high lately and the latency is terrible. Sometimes when I use the combat skills only the sounds went off, the skill didn’t trigger and I had to press it again. Our server is dead and we net like 10 - 15 players in total for the 96 players’ battlefield. The islands are dead because of the low population. Please consider merging.
@ShieldMaiden as you can see a lot of people are having problems, is it something the team has been notified about?
high ping and frozen screens, EUC lazenith
Its also happening for me and my friends, other games are fine but I only get lag spikes in LA. it started since this week reset 3 days ago.
server : Asta
I have same problem sience artist patch…
Hello, I have been having high ping spikes on NA E Adrinne also since the weekly reset. Normal ping 15-16 ms with ping spike it goes up to 285 ms.
This happens very often regardless of whatever content I may be doing in game.
The most common one for me on EUC Zinnervale is 485ms
Just encountered a ping of 400-500 during Normal Valtan… What gives? I have a bandwidth monitor on my router and the whole household combined wasn’t using more than 1 Mbps… I would expect this ping if there was a 80Mbps spike in household usage, but this is clearly a server problem.
I think they are aware of it but they don’t know how to fix it. The issue has been here since Artist release so they know about it. They could at least provide us some information about it.
Why do you think they know about it? The only reply from AGS rep here didn’t give me much hope
Is anyone else still experiencing the random ping spikes? I’ve been getting them since last week’s reset regardless of what I’m doing in game, even standing still. I’m on NA E Adrinne.
Problem is still there. Didn’t get better for me
Having weird ping issues and random disconnections to the game. This started like before reset. NAE Elzowin
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