Hotfix - April 23 12am PT/ 7am UTC

Heroes of Arkesia!

Tonight’s update will address some of the issues we’ve seen since the release of the April Update. The downtime will start at 12am PT / 7am UTC April 23rd and is scheduled to run for 3 hours.

If you’re a resident of Arkesia in Mari / Valtan (US-West) and Azena (US-East), you may notice queues throughout the day. We reduced the overall player capacity due to issues in the monthly update. We are working to address these critical issues and hope to increase player capacity back to normal after this update.

General Fixes

  • Fixed an issue with the Feiton Powerpass showing an expiration of 7 days after you’ve claimed it. For those that have already claimed it, we will fix that issue with our next update, before the item expires.
  • Ignea Token #14 and Omnium Star #7 now correctly display their respective rewards.
  • Fixed an issue where Rift Pieces earned through the Express Mission were not able to be used at the vendor.
  • To avoid confusion, we have removed the South Vern World Boss (Thunderwings) from appearing in the event calendar.
  • Fixed an issue where the Stronghold feature for Punika Knowledge Transfer wasn’t functioning as expected. This will resolve the issue for players who already used the Punika Knowledge Transfer on a character.
  • Fixed an issue that was preventing users who bought the Monthly and Weekly Crystal packs from receiving their bonus crystals when their inventory was almost at max capacity.
  • Fixed an issue where Noble Banquet Skin and Noble Banquet Weapon Skins bought with Crystals were not dyable.

Also, as we experienced unexpected maintenance on the EU Central region, noticeable crashes in all regions, and overall inconveniences to our players we are going to be giving out a Maintenance Compensation, which includes the below items. These will be a one time login bonus and will run for 1 week, ending on April 30th at 12am PT / 7am UTC.

  • 3 days of Crystalline Aura
  • 2 Aura of Resonance Recovery Elixirs (Upon claiming from Product Inventory you will have 14 days to use this item. On use it will grant 50 Aura Of Resonance)
  • 3 Ascendant Honing Chests (This is a chest that allows you to chose 1 of the following, in order to help improve your honing chances)
    • Star’s Breathe (Tier 1) x15
    • Moon’s Breathe (Tier 2) x15
    • Solar Protection (Tier 3) x5
    • Solar Blessing (Tier 3) x10
    • Solar Grace (Tier 3 ) x30

Thanks for your patience and support, we’ll see you in Arkesia!


Maintenance has been completed and the servers are back online. Thank you for your patience.