It seems EAC doesn’t have permissions.
Can you try to launch EAC install as administrator ? ( right click → launch as administrator )
I’ve moved this over to the support section so our support team can check into this for you.
Greetings @Medeiros & @neolitejukebox
Welcome to our Forums.
I am sorry to hear you are experiencing issues with EAC.
Please try this steps above to try to resolve the issue , after that If the issue persist , since we need more details of your account please send a web ticket to our team so we can investigate more :
You can visit this link to create the web ticket for our team:
Select In-game Issues → Something Else → Contact Us → Web ticket.
Amazon Games
Contact Us | Amazon Games
Take care.
☽ 𖤍 ☾