How is this person not banned yet? theyve been advertising for a month

ive reported this a month ago, this exact person, on a web ticket, and every week ive been following it up and still nothing has been done, just the copy and paste response
"Hi ****,

This is Dale from Amazon Games Support.

I am very sorry that you are still experiencing issues with players that have been reported.

I have escalated another player report for you. Please note that it does take time for the teams to review and moderate reports accordingly.

Please continue to report the players via the in-game report options so that the teams are aware of them.

Have a good day further.

We’d appreciate your feedback. Please use the buttons below to vote about your experience today.

Best regards,

Amazon Game Studios "

@Shadow_Fox @Roxx @TrevzorFTW i know you guys arent support, but can something be passed on about this, as the fact ive put in a ticket for nearly a month now, and this person has been advertising for free on the find party in TIER 3 for that entire month is ridiculous now, i get people are busy, but this is actually ridiculous