HValton re-entry ticket

[dryblade]

i ended up crashing in gate HValton but i didnt receive a re-entry ticket, and now i am unable to enter

[GoHi]

Hello @dryblade! Greetings and hoping you are well today.
Thank you for reaching out with your concerns.

I’m so sorry to hear that you lost your entry to HValton.

I understand how frustrating it is to lose the entry, we don’t have a way to re-grant daily or weekly entries to content manually, we have a system that takes care of this type of situations in order to provide the ticket back in very specific scenarios, we can’t guarantee that they will be receiving a ticket, I apologize for the inconvenience. Here’s a post that explains better how this system works.

Update to Timed and Ticketed Content Lockouts

Heroes of Arkesia, We know how frustrating it is for players to be locked out of timed or ticketed activities when a game server unexpectedly crashes or loses stability. As a few players may have already seen, in an effort to help improve these less than ideal experiences we now have a system in place that will re-grant access to activities in-game that have weekly lockout timers, utilize tickets, or consume a daily bonus (Aura of Resonance) when a game server crash or outage occurs during play…

Also i want to mention this 2 points:

1. The system will only allow for access to be re-granted for players who experience a verified crash or outage issue on the game server side; this will not cover local internet issues or other potential causes of disconnects.
2. Receiving your replacement weekly entry may not be immediate — delivery could take up to a day, and the appropriate ticket will be delivered to your in-game mailbox when it arrives.