Hyper Express bug

Hello, I used the express on a character that I excluded, it was available for exchange and I had not even redeemed any reward, I wanted to exchange for another character but the possibility of exchange does not appear in any current character. Can someone help me? @Firus @Roxx

Hi @myfrom70

Welcome to our Forums.

I apologize you’re having issues trying to exchange the character.

Please contact our team to assist since we need more details of your account :

Contact Us | Amazon Games.

Thank you for reaching us !

Take care.
☽ 𖤍 ☾