Hyper Express Mission Unavailable

Hello! I am unable to access the Hyper Express mission on my main character.

Name: Elturai (ilvl 1310)
Server: Avesta - NAE
File integrity has been verified without issues.

What I’m seeing on this character:

Hello @Elt, welcome to the Lost Ark forums,

I’m sorry to hear about this issue with your Hyper Express, thank you for sharing the steps you have done so far. :slight_smile:

I wanted to know if you have selected a character already or is this the first time you are using this event?

I’ll be waiting on your response! :smiley:

Hello @Jormungandrh! I have not selected a character already in this roster.

Thank you!

Understood @Elt,

Finally if you enter the game with the character and select the gift Icon under the minimap are you able to select a character to participate on the event?

If possible to share a screenshot of that panel it would be awesome! :smiley:


Here is a screenshot of the panel. I am unable to select a character to participate.

Let me know if you need any additional information. Thanks again!

@Elt this issue seems to be something really specific which we don’t have troubleshooting steps and requesting an escalation with our developers is the best option.

Would you mind contacting us whenever you are available please? We need some personal information and logs from you which is why we cannot handle it on a public forum.

You can reach us using the following link:

Have the dxdiag ready in case they ask for it:

Instructions for generating a DXdiag: Open and run DxDiag.exe

Thank you for your understanding and patience.


I have submitted a ticket using the link provided.

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