Hyper Express problem

Hello, I used the express on a character that I excluded, it was available for exchange and I had not even redeemed any reward, I wanted to exchange for another character but the possibility of exchange does not appear in any current character. Can someone help me? @Firus @Roxx x

If u honed past 1415 I think, you lost the chance

I didn’t use express, I didn’t even go past 1302