I am ABSOLUTELY LIVID. It’s now confirmed that AGS HAVE THE LOGS of being disconnected at exactly 7:00 am UTC for a hotfix. But NOW, with absolutely NO indication it was a thing… We are rejected?
To top it off:
There ARE some people of CERTAIN maintenance that received their re-entry. So now all maintenance aren’t treated as equal?
What in the actual. This is absolutely unbelievable. There is no indication ANYWHERE that a hotfix isn’t considered an outage, and now it’s hidden behind a “maintenance” definition that doesn’t seem to cover “outage issue on the game server side”???
An outage is “a period when a power supply or other service is not available or when equipment is closed down.”
@Roxx@Shadow_Fox this is discrimination, how can one maintenance receive their re-entry and others not? Especially when it’s now PROVEN you have the logs that we were disconnected EXACTLY on our maintenance, just like others… But we are EXCLUDED???
I don’t understand why it’s so difficult for them to give the entries back?
What do they lose by letting us have the same amount of entries as everyone else?
Re-issue last week’s tickets as promised, regardless of which hotfix “maintenance” it was. Whether it be via “Universal Storage”, “Mail” or a temporary manual solution by a dev.
And they probably don’t understand what so hard to not being in an instance when they announce server shutdown. Pretty weird neither side understands basics, right?
And probably time and resources to issue reentrance tickets to everyone who just decided to waste their time and resources for no reason. But that’s just a guess.
Where is it written that you have to exit an instance before maintenance? The only thing documented is you are issued re-entry tickets when there is a server outage.
You’re the same troll in every one of these threads, why the vested interest?
You understand they have spent time/resources to re-issue tickets, but only for a certain maintenance… That’s the issue, and having spent money to play this content like everyone else, I would expect that they spend some of it to rectify this issue rather than discriminate.
Crash and outage on server side mean not a “grace shutdown”, maintainance perform a server grace shutdown, it grace upon itself and clients.
Crash = the server software fucked up and poop itself, most likely terminated, you know how software crash
Outage = server lost power, intern spill coffee on the extension cord strip cause a short.
The re-entry tickets are supposed to be fix where they at fault wherether they at fault or not please continue reading.
If you read closely hover tooltip (?) near the entry count in game, it said something along the line only gives entry count back when a succeed vote to quit the dungeon.
Yes it sucks. But the questions:
Did they communicate clear enough to tell players that maint disconnect won’t give back your entry count. There is the (?), is it good enough?
Should the entry count system be this way? Some argue it has something to do with prevent bus run.
Who responsible for the lost of entry count?
From some players perspective: they shouldn’t lose entry count because maint disconnect shouldn’t eat their entry therefore they deserve re-entry ticket. But this is the way entry count is designed, these player made a wrong assumption about the game (where are the “learn to read” crowd now) most likely because they didn’t read the (?). Is this another case of bad UI and bad communication?
From AGS point of view: Everything work as intended, the system works, this not our fault, we do not have responsibility to give out re-entry ticket.
Personally i don’t care, i don’t judge anyone here.
You have selective hearing. Let me try to communicate:
There wasn’t any “outage” to their servers, they meant unexpected lost of power, the service is “outage” to you not to them, they still have power, hardware, technicians. Their was no “outage” on their side, employees didn’t go on strike, buiding wasn’t on fire or earthwake.
There was a few people got disconnected because of server stability (most likely on those bot infested server), has nothing to do with maint disconnection. Are you sure you are not confuse about these people.
I just linked you the definition from the Oxford dictionary, I’m not sure why you’re trying to rewrite it to fit your narrative and call it selective hearing? “or” is not the same as “and”.
Was one that happened on Mari on Saturday IIRC, some people affected by that have shown they got gate 1 re-entry tickets after Roxx said she had the team run a manual process to give them out.
There’s a lot of unknown here, but the problem is 0 communication about the issue to the people affected.
There were like 2 maintenance that only affected a single server that day. it was the day they had like 3 major maintenance with 2 being specific to NA West.
So was it a crash then they did an unannounce maint right after? If it an unexpected shut down without proper prior notice then they should give re-entry tickets, because it thier fault, this is “unstablility server” category.
